Customer satisfaction is our #1 priority here at Bulk Apothecary.
If you are unsatisfied in any way with your purchase, please return any unused items within 30 days for a full product refund.
WE ARE CURRENTLY EXPERIENCING A 10 DAY PROCESSING DELAY FOR ALL HAND SANITIZER ORDERS DUE TO A HUGE SPIKE IN DEMAND FROM THE PANDEMIC. ALL SANITIZER SALES ARE FINAL...PLEASE PLAN ACCORDINGLY AND ONLY ORDER WHAT YOU NEED! WE CANNOT EXPEDITE ANY ORDER. ORDERS ARE SHIPPED FIRST COME, FIRST SERVE.
ALL HAND SANITIZER SALES ARE FINAL: At this time we CAN NOT provide any refunds on Hand Sanitizer purchases. Please only order what you need! PROCESSING TIMES ARE ROUGHLY 10 DAYS TO SHIP YOUR ORDER AND THAT MAY BE EXTENDED BY GOVERNMENT SHUTDOWNS OR EMPLOYEE SHORTAGES WHICH ARE OUT OF OUR CONTROL.
To access our Online Return Portal, and make returns from home click the link below.
All returns must include a copy of the Returned Goods Authorization and an invoice in order to expedite the refund process.
Please send to:
ATTN: Returns Department
115 Lena Dr
Aurora, OH 44202
Returns after 30 days will be issued a store credit. No returns will be accepted after 90 days.
Damages must be reported within 30 days to receive a refund or replacement
Clearance items are final sale only and do not apply to this return policy.
Refunds will be issued for the full purchase price minus shipping.
We do not accept Returns for Hazardous Materials, like Sodium Hydroxide (Lye) or Potassium Hydroxide.
Large orders, drums, pallets and special orders may be subject to a 25% restocking fee.
Please note unless defective there will be no returns accepted on custom printed labels.